Lets try those tires again...

We lucked out and the Canadian Tire near my workplace had a new shipment of Goodyear Nordic winter tires about 2 weeks ago, and I got them installed, balanced and aligned. However, they have been giving us a rougher and rougher ride as time passed by - there was a decided rolling motion at low speeds, and a vibration at high speeds.

So we kept planning to go to Canadian Tire to get it checked, but things kept coming up and I didn't have either time or the car at my disposal. Anyways, on Thursday this week I finally had both, so I dropped by the Canadian Tire and told them I was having trouble with the new tires and wheels. It took a while before they could look at it, but when they did, they said that both rear tires have some sort of manufacturing defect, and their manager could authorize a replacement.

The tricky part was that the manager was not on duty in the evening, and would be in the morning, so I had to bring the car in again if I wanted the warranty work done. They gave me a card with a number to call. Of course, it was going to be a bit difficult since work was extra busy and Friday is one of Kathy's downtown work days.

So on Friday morning, I called the manager up and asked him about my case. He was already aware of it when I called, which was a pleasant surprise, and said I just had to drop the car off. So I got Kathy to drop me off at work, then take the car over to the Canadian Tire cause it is right next to the Leslie Subway stop on the Sheppard line. They called in the early afternoon to say that they have checked and replaced the 2 tires and all 4 of the steel rims too. That's a lot of replacement parts - how come it was done so badly the first time around?

Anyways, I told Kathy and she picked up the car after work. The cashier gave her a bit of a hassle and tried to charge us $340 for the rims, but thank goodness I had given Kathy all the receipts, and it listed the rim purchase. Its funny how they reassure us we don't need the old receipts cause all the data is on file, and then stuff like this still happens. So we got all of this fixed via the warranty, and the car is riding smoothly again, as it should be.

Allen.